Your Guests Don't Know You Switched Schedulers

Switching tools is easy for you. You're the one who decided to switch.

It's the people already on your calendar who pay for it. They booked weeks ago, through Acuity or Calendly or a back and forth over email, and they got a confirmation then. They're done thinking about it.

Then a second confirmation shows up from a company they've never heard of, for a meeting they already have.

Put yourself on their side of that email. It's a duplicate, or a mistake, or a phish. The one thing it doesn't look like is normal.

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So when you import a booking into PodGlue now, there's a new question in the form: moving from another scheduler? You pick Acuity, Calendly, booked by email, another tool, or no.

Pick one and the guest's confirmation changes. The subject line leads with "Same time, new system" instead of "Confirmed," because that's the only thing they want to know before they open it. Inside, before anything else, a short block explains why the email looks different: they booked through Acuity, your show has since moved its scheduling to PodGlue, the time hasn't changed, and they don't need to rebook.

It names the tool they actually used. That's the part that makes it read as true instead of as a form letter.

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The reason it asks which tool, and not just yes or no, is the calendar invite.

Acuity never sends one. So for a guest coming from Acuity, the invite attached to that email may be the first time this conversation lands on their calendar, and the email says so.

Calendly does send one. So that guest is about to have two entries for the same meeting, and the email tells them plainly to delete the Calendly one.

Same feature, opposite sentence. Getting that backwards is how you turn a helpful email into a confusing one.

We attach the invite either way, on purpose. Dropping it for the Calendly folks would leave their calendar pinned to an entry PodGlue can't ever update, so if the time moved later, they'd never hear about it.

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One thing I decided against: guessing.

PodGlue can see that a booking was imported, but an import looks exactly the same whether it came out of Calendly or off a phone call you took last Tuesday. Telling that second guest their booking moved from a system they never used is worse than saying nothing.

So it's your call, per booking, and the default is no.

Small feature. But the migration is the moment a new tool is most likely to embarrass you in front of people you want to impress, and that's a bad time to make your guests guess.

If you're moving your bookings over, PodGlue will handle that first email for you.